Last updated: February 2026
**1. OVERVIEW**
At PureFormulations, we are committed to providing high-quality research peptides. Due to the nature of our products, our returns policy has specific conditions to ensure product integrity and safety.
**2. RESEARCH USE PRODUCTS**
All products sold are for laboratory research use only. This classification affects our returns policy due to safety and quality control requirements.
**3. ELIGIBILITY FOR RETURNS**
**Accepted Returns:**
We accept returns on products that are:
• **Unopened and sealed** in original packaging
• **Unused** with intact security seals
• Returned within **14 days** of delivery
• In original condition with all labels and documentation
**Non-Returnable Items:**
We cannot accept returns on:
• Opened or unsealed products (safety and contamination risk)
• Used products or reconstituted peptides
• Products with broken seals or tampered packaging
• Products damaged due to improper storage by customer
• Custom or special orders
• Products past 14-day return window
**4. REASONS FOR RETURNS**
**Change of Mind**
If you change your mind about a purchase:
• Products must be unopened and sealed
• Return within 14 days of delivery
• Contact us before returning
• Customer pays return shipping costs
• Refund excludes original shipping charges
**Incorrect Item Received**
If we sent the wrong product:
• Contact us immediately at info@pureformulations.co.uk
• We will arrange collection at no cost to you
• We will send the correct item or provide a full refund
• Includes refund of shipping charges
**Damaged or Defective Products**
If products arrive damaged or defective:
• Do not open damaged packages
• Take photos of damage
• Contact us within 48 hours of delivery
• We will provide a replacement or full refund
• We will cover return shipping costs
**Quality Issues**
If products do not meet our ≥98% purity standard:
• Request Certificate of Analysis (COA)
• If purity is below standard, we will provide full refund or replacement
• Return shipping covered by us
**5. RETURN PROCESS**
**Step 1: Contact Us**
Before returning any product:
• Email info@pureformulations.co.uk
• Include order number, product name, and reason for return
• Provide photos if claiming damage or defect
**Step 2: Obtain Return Authorization**
• We will review your request within 24-48 hours
• If approved, we will provide a Return Merchandise Authorization (RMA) number
• Do not return products without an RMA number
**Step 3: Package Products**
• Pack products securely in original packaging
• Include RMA number, order number, and contact details
• Use appropriate packaging to prevent damage during return shipping
**Step 4: Ship Products**
• Send to:
  SEVENTY8STUDIOS LTD
  PureFormulations Returns Department
  128 City Road
  London, United Kingdom
  EC1V 2NX
• Use tracked shipping service
• Keep proof of postage
• Products must be received within 14 days of delivery to you
**Step 5: Inspection**
• Upon receipt, we will inspect returned products
• Processing typically takes 3-5 business days
• We will email you the outcome
**6. REFUND PROCESS**
**Approved Refunds:**
• Refunds processed within 5-7 business days after inspection
• Refunded to original payment method
• Refund amount excludes original shipping charges (unless our error)
• Return shipping costs not refunded (unless our error)
**Processing Time:**
• Credit/debit cards: 5-10 business days
• PayPal: 3-5 business days
• Bank transfers: 3-7 business days
**7. EXCHANGES**
We offer exchanges for:
• Incorrect items sent by us
• Damaged or defective products
• Products that do not meet quality standards
Exchanges are processed as returns with a new order placed for replacement items.
**8. DAMAGED IN TRANSIT**
If products are damaged during shipping:
• Report damage within 48 hours of delivery
• Provide photos of damaged packaging and products
• We will file a claim with Royal Mail
• Replacement or full refund provided
**9. TEMPERATURE SENSITIVITY**
Peptides are temperature-sensitive. If products are exposed to inappropriate temperatures during return shipping, we may not be able to accept the return due to quality concerns.
**10. FRAUD PREVENTION**
We reserve the right to:
• Refuse returns that do not meet our policy
• Decline returns from customers with history of excessive returns
• Verify product seals and condition upon return
• Report suspected fraud to appropriate authorities
**11. FAULTY PRODUCTS**
If you receive a faulty product:
• Contact us immediately
• Describe the fault in detail
• We may request photos or additional information
• Replacement or refund will be provided promptly
**12. CONSUMER RIGHTS (UK)**
Under the Consumer Rights Act 2015, you have rights including:
• 14-day cooling-off period for distance sales
• Right to reject faulty goods
• Right to repair or replacement for defective items
These rights apply subject to the safety restrictions on opened research chemicals.
**13. CANCELLED ORDERS**
**Before Dispatch:**
• Full refund available
• Contact us as soon as possible
**After Dispatch:**
• Follow standard returns process
• Return within 14 days
• Customer responsible for return shipping
**14. PARTIAL RETURNS**
If you order multiple items:
• You may return some items while keeping others
• Follow standard returns process for returned items
• Shipping charges apply to entire order
**15. RESTOCKING FEE**
We do not charge a restocking fee for returns that meet our policy requirements.
**16. EXCEPTIONS**
We may make exceptions to this policy on a case-by-case basis at our discretion. Contact us to discuss unusual circumstances.
**17. CONTACT US**
For returns or refund inquiries:
SEVENTY8STUDIOS LTD
Trading as: PureFormulations
128 City Road
London, United Kingdom
EC1V 2NX
Email: info@pureformulations.co.uk
Company Number: 15989720
Response time: Within 24-48 hours
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